Service Writer / Diesel Mechanic

SAPP Brothers Truck Stop   Cheyenne, WY   Full-time     Mechanic/Technician
Posted on April 21, 2021

Sapp Bros Service Center is hiring immediately for:

  • SERVICE WRITER
  • DIESEL MECHANIC

SERVICE WRITER Job Responsibilities

As a Service Writer, you will provide our 5 Star level of customer service by greeting customers, assisting them with any inquiries they may have regarding their vehicles, and writing service tickets as necessary. If you are looking for an opportunity to grow your career in a fast-paced diesel maintenance shop with a growing company, and you meet our qualifications, we want to talk to you!

Additional responsibilities of the Service Writer include:

  • Maintaining and contributing to efficient throughput of assigned jobs
  • Operating daily functions to ensure customer needs are met in a timely and efficient manner
  • Assigning work orders to the proper skilled technician to ensure the highest quality of work is obtained
  • Deliver 5 Star Service by handling incoming calls to meet caller's expectations in a professional and timely manner
  • Properly completing work orders
  • Help with stocking and counting inventory
  • Assist with over the counter sales when needed
  • Help with maintaining fleet accounts
  • Daily cleaning duties
  • Parts delivery/pickup
  • Following all established safety guidelines, including 100% compliance for Lock Out Tag Out

DIESEL MECHANIC Job Responsibilities:

As a Diesel Mechanic, you will play a key role in our mission to be the friendliest and cleanest travel center in the United States. You will inspect, diagnose, and repair mechanical, electrical, and other defects in our guests' heavy-duty semi-tractors and trailers, providing a full range of diesel repair and maintenance services.

Diesel Mechanic duties will include: 

  • Ensuring that customer needs are met in a professional, timely, and efficient manner
  • Replacing and balancing tires, following established tire dismount and mount procedures
  • Repairing or replacing starters, generators, and universal joints
  • Adjusting and/or replacing brakes
  • Discussing service and repair problems with customers when necessary
  • Helping to complete work orders
  • Performing emergency repairs in the field
  • Performing minor arc welding
  • Help train and advance other team members
  • Ensuring that housekeeping guidelines are followed
  • Following all established safety guidelines, including 100% compliance for Lock Out Tag Out
  • Adhering to established drain plug torque procedures
  • Performing additional duties assigned by your manager 

Our Safety Mission Statement is to sustain zero accidents by providing a safe environment, worked in by safety minded employees. Sapp Bros Inc is an EOE.

Requirements:

As a Diesel Mechanic and/or a Service Writer, you must be reliable and hard working with strong mechanical and technical inclination. You must also be highly organized and detail-oriented, with the ability to manage multiple tasks simultaneously. It is also important that you have excellent communication and interpersonal skills, a cooperative attitude, and a willingness to assist others.

Additional qualifications for both positions include:

  • High school graduate or GED, preferred
  • Minimum 18 years of age
  • Ability to provide proper documentation establishing your identity and eligibility to be legally employed in the United States
  • Willingness to undergo a criminal background and employment reference check
  • Diesel Mechanic Only:
    • Minimum 1 year of previously related experience in automotive or diesel, preferred
    • A combination of training, education, and/or experience equivalent to the standards set forth by Sapp Bros service center
    • Ability to diagnose mechanical and electrical problems
    • ASE Certification, preferred

As a Sapp Bros. employee you will be part of an established company with a long tradition of commitment to quality, ethics, and superior customer service. If you are in search of an opportunity to use your leadership, creativity, communication, and people skills in a fun and rewarding environment, then we have a place for you on our team. We offer opportunities for advancement and competitive compensation that includes a great benefits package. 

Benefits Include:

  • Health, Vision & Dental Insurance
  • Life & Accident Insurance
  • Prescription Plan
  • 401k
  • Paid Holidays & Vacation
  • Education Assistance Program
  • ASE Certifications paid for by company
  • Tool Assistance Program
  • Gym Membership Reimbursement
  • Discounts on Gasoline & Diesel
  • Store & Restaurant Discounts
  • Career Advancement - We promote from within!

About Sapp Bros Inc:

Sapp Bros Inc is a collection of 17 full-service truck-stops, gas stations, and convenience shops. We also offer fast food and a cafe in some locations.

We live in a world where quality reigns supreme and ethics are essential to a business' success. We feel that customer service extends well beyond the routine, universal "Have a nice day" and smiley faces. Greeting our customers and responding in a speedy and courteous manner is our number one goal, to making you feel as important as you really are!

We feel that good customer service is like a warm friendship. It's long standing, familiar, reliable, loyal and understanding. Listening to what our customers have to say lets us better understand your needs. We're here to assist you in getting what you want or solving a problem you have, and invite you back.

Enjoy all that Wyoming has to offer - from cowboy boots to hiking shoes and mountain bikes. Work where you live, and be home every day after work. No state income tax. No commuter traffic. Enjoy world class fishing and hunting.

Welcome... Be our guest!

Click “Apply” to Apply Now!  then visit us online at Sapp Bros Careers!