Service Writer

Kia of Cheyenne is seeking a service writer, hiring immediately. 

Service Writer Job Duties

-Greet incoming customers and address their needs and concerns

-Write up customers information, receive their keys and start a repair order if a walk in or

-Schedule the customers oil change/repair/recall in a manner that doesn’t conflict with other customers appointments and giving the technicians enough time to compete each job

-Receive multiple phone calls a day for scheduling appointments

-Follow up phone call with customers daily with an update of the status of their vehicle

-Generate quotes for customers regarding repairs

-Generate repair order in our system - AutoSoft

-Review what was done with the customer when they pick up their vehicle

-Communicate with extended warranty companies to make sure what is being done is covered under the warranty

-Communicate and follow the factory warranty guidelines regarding pre delivery inspections

-Communicate and follow the factory warranty guidelines regarding any repair that may be covered

-Managing the detailers with their job duties and time management

-Communicate with insurance companies if repair is covered by customers insurance

Requirements

-Experience preferred

-Valid driver license

-Customer service oriented

-Must be organized

-Able to work in a fast-paced environment

-Communicating within all departments for customer satisfaction

-Able to use multi-line phone system

-Checking voicemails and following up with customer

-Keeping a clean, well-organized area

-Computer skills – fast typing

Benefits

-Health, dental and life insurance (NO VISION) after 60-day probationary period is met

-Simple IRA-matched by Kia up to 3% of gross income

-Vacation-5 days paid after 1 full year of employment, and then caps out at 10 days paid vacation after 2 years of employment

Kia of Cheyenne is a great place to work, come join our team!

Monday – Friday

7:30AM-6PM

Kia is an Equal Opportunity Employer